Stroud Green Flower Delivery Online Purchase Terms and Conditions

Terms & Conditions – Flower Delivery Stroud Green

Introduction

Welcome to the Terms & Conditions for our Flower Delivery Stroud Green online shop. By purchasing products through our website, you agree to be legally bound by these terms. These Terms & Conditions govern the ordering, payment, and delivery of flowers from our service, catering to customers in Stroud Green and the surrounding areas. Please read these terms carefully before placing your order, as they outline your rights and obligations.

Scope and Applicability

These Terms & Conditions apply to all orders placed through our online flower delivery service for delivery across Stroud Green and neighbouring areas. By confirming your order, you acknowledge acceptance of these terms. If you do not agree with any part, please do not use our website or place an order.

Order Process

Orders for flower delivery in Stroud Green can be placed through our website. The process is as follows:

Selection: Browse our range of flowers and select your preferred items. Each bouquet or arrangement is described with care to help you choose appropriately.
Personalisation: Where available, you may personalise your order, for example, by specifying delivery date, time slot preferences, special messages, and any design preference (subject to availability).
Order Details: Enter accurate recipient details, including full name, delivery address in Stroud Green or neighbouring areas, and contact information. It is your responsibility to ensure all information is accurate to avoid delivery delays or issues.
Review and Confirmation: Confirm your selections at the checkout. Review your order summary carefully, including total price (inclusive of VAT where applicable), and delivery options and charges.
Payment: Complete your purchase by providing payment details as described in the next section.
Order Acknowledgment: Once your order and payment are received, you will receive an automated confirmation message setting out your order details. This constitutes acceptance of your order, subject to payment confirmation and product availability.

We reserve the right to decline any order at our discretion and will notify you promptly if this occurs. In the rare event that a placed order cannot be fulfilled, you will receive a notification and a full refund.

Products and Substitution

All flower arrangements and products are subject to availability. While we strive to fulfil all orders as shown on the website, occasionally substitutions may be necessary due to seasonal availability or quality concerns. If such substitution is needed, we will use flowers of equal or higher value and maintain the overall aesthetic of your chosen bouquet. We will endeavour to notify you if major substitutions are required but cannot guarantee prior notification for every change, especially in time-sensitive cases.

Prices and Payment Terms

Prices for flower delivery in Stroud Green and the surrounding areas are clearly stated for each product. All prices are shown in pounds sterling (GBP) and are inclusive of VAT where applicable. Delivery charges apply as indicated during the checkout process.

Accepted payment methods are displayed on our website and may include credit and debit cards, and other secure online payment gateways. Full payment must be received at the time of order. Orders will not be processed or delivered until payment has cleared successfully.

All transactions are processed securely. We do not store your payment card information after the transaction has been completed.

Delivery Terms

Our flower delivery service caters to Stroud Green and adjacent areas. We aim to deliver all orders on the requested date, subject to force majeure events and matters beyond our reasonable control, such as extreme weather or unavoidable disruption to delivery routes.

Delivery times are estimates and not guarantees. We will make every effort to accommodate your preferred delivery times, but we cannot guarantee exact delivery slots. If the recipient is not available at the delivery location, the delivery driver may attempt to leave the flowers with a neighbour, in a designated safe place, or return them to our shop for re-delivery or collection. If an incorrect address is provided, we cannot accept responsibility for failed delivery.

Order Amendments and Cancellations

Order Amendments: If you wish to amend your order (such as change the delivery date or recipient details), please contact us as soon as possible. We will endeavour to accommodate your request, but amendments cannot always be made after the order has been processed or dispatched.

Order Cancellation: You may cancel your flower delivery order for Stroud Green with full refund provided you give us at least 24 hours’ notice before the scheduled delivery date. Cancellations after this period may only be eligible for a partial refund, or no refund if perishable goods have already been prepared or dispatched. To request a cancellation, please provide your order number and relevant details.

Refunds for eligible cancellations will be processed using the original payment method and may take up to 7 business days to appear in your account.

Refunds and Returns

Our priority is to ensure you are fully satisfied with your flower delivery in Stroud Green. If you are not satisfied with the quality of the flowers received, please notify us within 24 hours of delivery with details and, if possible, photographs of the item. We will review your concerns and, if appropriate, arrange a replacement or refund as soon as possible.

Due to the perishable nature of flowers, returns may not be possible. However, in cases where there is a failure in service or product quality, we will work with you to reach a fair resolution. Refunds or replacements are offered at our discretion and in accordance with the Consumer Rights Act 2015.

User Responsibilities

By placing an order for flower delivery in Stroud Green, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. You are responsible for providing accurate and complete order details. If you are ordering on someone’s behalf, you confirm that you have their permission to share personal details necessary for the delivery (such as their name and address).

Liability and Disclaimers

We take great care in delivering high-quality flowers on time. However, our liability for any claim (including but not limited to non-delivery, late delivery, or quality concerns) is strictly limited to the value of the order in question. We do not accept liability for:

Losses resulting from events outside our reasonable control, such as weather, traffic, strikes, or natural disasters.
Acts or omissions by third-party delivery partners beyond our direct oversight.
Incorrect order details or delivery addresses supplied by you.
Minor variations in colour, shape, or size of flowers, as these are natural products.

Nothing in these terms limits your statutory rights as a consumer or our liability for death or personal injury arising from our negligence.

Intellectual Property

All content, including text, images, logos, and designs on our website, is the property of the business and is protected by copyright and intellectual property laws. You may not reproduce, transmit, or use our content for any commercial purpose without prior written permission.

Personal Data and Privacy

Your privacy is important to us. Any personal data collected during the order process will be handled in accordance with applicable data protection laws and our privacy policy. We use such data solely for processing and delivering your order, customer service purposes, and, if you opt in, for direct marketing of our flower delivery services in Stroud Green and the surrounding areas.

Amendments to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time, and any changes will take effect immediately upon posting to our website. It is your responsibility to review these terms before each order. If you continue to use our services after any amendments, you will be deemed to have accepted the revised terms.

Governing Law and Jurisdiction

These Terms & Conditions, and any order or dispute arising under them, will be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claims or disputes arising from your use of our flower delivery services in Stroud Green and neighbouring areas.

Contact and Customer Support

If you have any questions regarding these Terms & Conditions or require further clarification about flower delivery in Stroud Green, please get in touch through our online contact form. We strive to address all queries promptly and provide excellent customer service.

Applicability

These Terms & Conditions apply equally to all customers in Stroud Green and the surrounding locations serviced by our online flower delivery business. Your continued use of our site and flower ordering services confirms your agreement to these terms.

Thank you for choosing our flower delivery service for Stroud Green. We look forward to providing you with beautiful floral arrangements and reliable delivery for every occasion.