Returns & Freshness Guarantee Policy - Flower Delivery Stroud Green
Our Fresh Flowers Guarantee in Stroud Green
As your trusted local florist in Stroud Green, we’re committed to delivering only the freshest and finest quality flowers to our valued customers, whether you’re gifting a loved one or brightening up your business premises. Our fresh flowers guarantee means every bouquet leaves our shop bursting with beauty and fragrance, made to order and hand-delivered to households and businesses nearby.
Damaged or Unsatisfactory Flowers: What to Do
If your flowers arrive damaged or not up to our high standards of freshness, please let us know as soon as possible. We recommend inspecting your bouquet upon delivery. If you notice any wilting, damaged petals, or issues with the presentation, we’re here to help. To qualify for our damaged-on-arrival policy, please contact us within 24 hours of delivery so we can resolve the matter swiftly.
Freshness Window & Quality Assurance
Our Stroud Green florists take the utmost care to ensure your flowers are delivered at the peak of freshness. We offer a seven-day freshness window, guaranteeing that your arrangement should last beautifully for at least a week with appropriate care. If your flowers fade within this time despite following our care instructions, please get in touch so we can address your concerns.
Refunds and Replacement Options
We stand behind our bouquets and strive to make every customer delighted. In the rare event your flowers are unsatisfactory due to freshness or quality issues, you may choose between a full refund or a complimentary replacement bouquet. For refunds, the process may take a few business days depending on your payment provider.
To process your request, we may require a photo of the flowers and details about the delivery. This helps us understand the issue and improve our service for the future. Your satisfaction is our top priority, and we ensure all refunds or replacements are actioned promptly.
Complaints Process
If you’re unhappy with any part of your Flower Delivery Stroud Green experience, we encourage you to contact us right away. Our complaints process is designed to be quick, fair, and transparent. Once we receive your complaint, we will acknowledge it within one working day and commit to resolving it as quickly as possible. Our team will keep you informed throughout the process and do everything possible to make things right.
Your Trusted Local Florist in Stroud Green
We are proud to be a local and reliable flower delivery service, serving both homes and businesses across Stroud Green and the surrounding area. From same-day bouquets to bespoke floral displays for offices and events, we’re dedicated to providing excellence and peace of mind with every order. For fresh flowers and professional, friendly service, choose Flower Delivery Stroud Green—the community’s favourite florist.
